MACHKA
Business Consulting
Osman Ozkan
Director
Professional Business Consultant
I have worked in hospitality my whole career and I am an expert on customer experience and managing customer service teams. My background stretches across hospitality within multi-site restaurant groups, independent restaurants and hotels in the UK.
My experience includes setting up a team rolling out customer feedback solutions, implementing the system across multiple properties and setting upfront of house teams.
I believe in maintaining a positive mindset, creating partnerships with a purpose, and always striving for significant outcomes. When you work with me, you should expect a collaboration with transparency and consistency. Want to learn more? Contact me today
Services
Business Planning
Management
Strategic Growth
Sales
Finance
Documentation
Advice + Mentoring
Training
HR
CRM
Testimonials
Don’t Take My Word for It
Osman’s strong points include an ability to take on multiple tasks simultaneously and produce high quality results despite deadline pressure. He is hardworking, trustworthy, responsible for his work… and a good team builder. I am sure that you can see the spirit that drives everything that Osman does. I feel these attributes demonstrate someone with an exceptional character and would be a good addition to any organization.
Marriott Int. 2006
Sukjae Shin
I first managed Osman when he joined my team in 2004 at the London Marriott Maida Vale while he was doing his training for his Uni. I was regularly commended on Osman’s positive and helpful nature along with his very simple desire to look after guests and his team. His passion for the hospitality industry is highly evident in his work. After two years within Marriott I moved onto a new role within Chelsea Football Club. I called Osman as required his assistance on Football match day events. This offered a totally new challenge to him of high pressure, high volume and very demanding guests, again Osman rose to challenge and completed every match day with etiquette, calmness and true ability.
He is a valuable team member.
Chelsea Football Club
Grant Kennedy
